DIYsurfboardkits is temporarily operating online only with no physical store front while we look for a new building.
Frequently asked Questions
Common queries answered
Most orders are delivered within 8-10 days from day of dispatch.
You are eligible for a refund if your item is in its original state, it has not yet been assembled and you follow the below criteria:
– Return shipping cost is covered by you.
– Refund price does not include any shipping costs.*
– Return freight must be within 14 days.
- Please note: shipping costs may be higher than the price displayed on your invoice as some items are subsidized.
If your item is still marked as “processing” simply email us quoting your order number and advise of your updated address.
If your item has already been collected by the courier contact us as soon as possible and we will contact the courier (a small adjustment fee may be charged by some couriers)
Once your order is complete you will receive a tracking email from our courier service. Remember to check your junk emails
Emailing us the best method for support as our time zones may be different. however we are available to chat on the phone using the phone if our time zones align.
Note: The build guide comments section is an excellent place to look for extra info from past customers
Contact us as soon as possible to update your details. If an item is already dispatched we will contact the courier and help in arranging the redirect.
(some couriers will charge a small adjustment fee, especially for international orders)
We ship worldwide, to get your shipping rates simply add the kit you’re interested in to your shopping cart and enter your location under the ‘shipping’ feild.
Most orders will be coming as one package, however on larger orders we may need to split it into multiple boxes to avoid weight surcharges. In this instance the shipment will be treated as one consignment with multiple shipping lables.